Ever since we started selling domain names, the most common support queries we have concern setting up email services on a domain name. WebEden gives away 5 free email addresses with every domain, which means you can send and receive email with your own personalised website address. You can access the email service either through webmail or using a desktop client such as Outlook.

For those who prefer written instruction, please see our earlier posts.

This is how you set up your first email address.

This is how to set up your webmail.

And this is how to set up your email using a desktop client such as Outlook.

For those who prefer a video tutorial, check this:

Let us know if you have any problems

Do you run a business, or are you building a website for your business or someone else’s? You may or may not know, but thanks to Google Maps and some information lifted from the Yellow pages, there is already information about you that is appearing in the Google search results.

You may yourself have seen this. When you search for a particular sort of business in a specific place, you are often presented with a map along with a list of providers who fit the bill.

Here’s an example:

These maps really grab the attention of anyone presented with them. To start with, because they are a visual representation they stand out from all the other text on the page. Second, since they provide specific map based information to someone who has searched for a specific business type in a local area, they are likely to be extremely relevant to the searcher’s query.

These listings are compiled from a database called ‘Google local’, or ‘Google Business Center’. Since people are finding information about your business in this way, it makes sense to take control of those listings, and to expand or improve them.

Here’s a link to the Local Business Center.

The first thing to do is make sure the information is factually correct and up to date. However, you can provide additional incentives for people to both look at your listing, and then follow that up by looking at your website or visiting your physical shop.

These extra incentives might include photos of your business or a relevant topic, your business hours, and coupons or money off vouchers.

Google have put together a video that shows you the sign up process, and the benefits of the local business center.

Check it out and then start editing (or creating) your listing!

Let us know how you get on by leaving a comment below.

If you’ve recently bought a domain from WebEden and are wondering how you can simply and easily set up your email service, then here’s the guide for you.

Once your domain order is complete, you can associate your domain with your website. You can also create up to five individual mailboxes with your domain. Within each mailbox you will also be able to create as many unique aliases as you wish. Alternatively you can also forward your addresses to external email accounts like GoogleMail, Yahoo and Hotmail, which you already own or have access to.

For a quick introduction on how to set up your email just read the instructions below.

Creating your first email address

First things first!

You can either forward to an external email address eg, Gmail, Yahoo or Hotmail, or you can set up your own mailboxes, but you cannot do both.

If you use forwarding you can set up aliases that will forward all mail to your chosen external account. However, if you set up mailboxes (maximum of five), then you can assign each mailbox its own password access plus give each one an unlimited number of aliases. Additionally, you can also choose how to access your mailboxes: through webmail online, or through an email client like Outlook, Thunderbird or Mac Mail etc.

To begin with:

1. Log in to the portal eg, webeden.co.uk or log in to your site

2. Go to the ‘Domains’ section on either the portal toolbar or your website toolbar

3. Go to ’Manage’

4. Locate your domain - If you haven’t already you can assign your domain name to a website in your account

5. Click on the ‘Email & Settings’ link

6. Decide whether you wish to forward your emails to an external email address or you wish to create one or more mailboxes.

Forwarding your emails to another address

If you are going to forward your emails to an existing address you need to decide the aliases you want use and then enter the external email address you want all your mail to forward to. We provide a number of preset aliases ie, admin, support, info, but you can replace, remove or simply add to this list of addresses.

• NB. If you set up your email to forward to an external account, you will not be able to set up access to that address through a client eg, Outlook or Mac Mail. You need a mailbox to do this, so when you forward your emails a mailbox just simply doesn’t exist! Forwarding emails just passes the email onto another address.

Setting up a Mailbox

If on the other hand you want your address to be a mailbox where you can send and receive mail, then you can set up one to five mailboxes e.g admin@mysite.com, support@mysite.com, info@mysite.com.

The mailbox names should all be simple, understandable and as short as possible. You do not need mysite.com@mysite.com. You are better creating something that is easy for users to remember or type.

Each mailbox has its own password so that you can, if you wish, set up each mailbox independently, to make it secure eg, one for the sales team, one for support, one for admin, one for management. Each mailbox password is separate from your website login, so please ensure you remember, store or save the details.

Once you set up a mailbox you can set up aliases eg, The sales@mysite.com mailbox could have john@mysite.com, suzi@mysite.com, imran@mysite.com – the Sales team - as aliases. Each team member could use the password to access the sales mailbox.

• NB. A word of warning though. All aliases MUST be unique, that is they must not be duplicated under another mailbox or in fact match another mailbox. Any duplication will cause incoming mail to those addresses to fail as the system will not know which mailbox to deliver the mail to.

Each mailbox is pre-populated with four aliases which can be used or removed. These are: mail, info, support, admin.

Now What?

Use the ‘Open my webmail’ button to access your email account online. And make note of the URL in the browser address bar for direct access to your mail online. Follow this link for more details on how to set up your Webmail.

Alternatively, follow this one for more details on how to set up your email with an email client such as Outlook, Mac Mail etc.

Use the ‘Change my settings’ link to change your password.

And that, as they say, is that. Good luck and enjoy using your email.

We previously wrote about the free email services that you get with every WebEden domain name. We’ve had so much interest in that posting that here is an easy to use guide - how to set up and use your email.

The first step of course is to actually buy a domain name, or register the free domain name that comes with your package. Once you’ve done that, or transferred your domain in to us, the vast majority of people want to know how to set it up with an email client. This is the bit of software that sits on your computer that lets you send and receive emails without going onto a website

The most common email client is Outlook, which runs on PCs. If you’re a linux fan then you’ll probably be using Thunderbird. And if you use a Mac then it will be Mac Mail.

Any email client (application) that supports POP3 or IMAP (and SMTP) will let you to set up an account to send and receive emails.

This is all fairly easy to do, (although setting up your webmail is even easier) but there are a few  things you need to careful about. You may find you can’t send emails (although receiving is OK) or you find you’re sending emails OK but you just don’t see them turning up in your Inbox. So, if you need some help, have a problem to solve or you’re just curious then read on!

Email on your computer

Email clients are bit of software that let you to recieve, send and often save emails on your computer (as well as some mobile devices like iPhones and Blackberrys). The most commonly known and used clients are Outlook, Mac Mail, Eudora, and Thunderbird; all of which use POP and IMAP - essential protocols for setting up your email accounts.

Generally, setting up your email is quite a similar process for all clients. So where to start?
Once you have bought or transferred in your domain, for example, yourdomainname.co.uk you need to create your mailbox through the ‘domain names’ page on Webeden.co.uk. The Domains module is where you can manage your domains, renewals, hide your Whois contact details, check your billing and manage your mailboxes.

We’ll use Outlook as the example for setting up your email client due to it currently being the most popular client available. Just remember that Mac Mail, Mozilla Thunderbird etc will vary only a little with settings.

Setting Up - E-mail Accounts
1.    The easiest way to set up your account is using POP3 or simply POP (IMAP works just as well and will be similar to set up)
2.    Your name could be anything from Admin, John Smith, Johno987 - this is what your recipients will see in the ‘From’ section of your email
3.    Email address is the full email address you set up with your domain name - the Mailbox name not any aliases
4.    Your username will be your FULL mailbox address e.g. admin@yourdomainname.co.uk (not just “admin”)
5.    The password will be your mailbox password, NOT your WebEden (website) login
6.    The format you use for your incoming (to receive mail) server will be, for example: pop.yourdomainname.co.uk
7.    The format for your outgoing (to send mail) server will be, for example: smtp.yourdomainname.co.uk

So, is that it then?

Well, not quite. The final steps you need to complete setting up email are to be found in ‘More Settings’ on the main panel. Click this and a new panel will appear containing four tabs.
More Settings (the forgotten step)

The first tab in ‘More Settings’ is the ‘General’ tab. You only need confirm that the ‘Email Account’ matches your POP or incoming server address e.g. pop.sitemaker.com

The next tab is the ‘Outgoing’ tab. You need to check or select the ‘My outgoing server (SMTP) requires authentication’ option.

Please note that the most important step is to ensure that you select ‘Use same settings as my incoming mail server’. This will match the username and password between incoming and outgoing servers and ensure you can easily send and receive mail.

The ‘Connection’ tab settings are down to you and how you connect to the Internet but should normally be left alone using the defaults provided.
The same can be said of the ‘Advanced’ tab which controls the ports used. The defaults for the ports should normally be left alone also.
Once you have saved your settings, your email should now be ready to test and use.
NB. If you get an incoming/receiving error please double check your username matches your email address (mailbox name) and that the password is correct for your email account. If you get an outgoing/sending error please do check the ‘Outgoing’ tab and the same settings are used as your incoming mail server.

Additional Settings (should they be required)

The following ‘Settings’ are given should they be required beyond the default values:
•    User Name: your full email address i.e. you@yourdomainname.co.uk
•    Email type: POP3
•    Incoming mail server: pop.yourdomainname.co.uk
•    Incoming mail server port: leave as default - normally 110 (143 for POP SSL)
•    Outgoing mail server: smtp.yourdomainname.co.uk
•    Outgoing mail server port: 25 (465 or 587 for SMTP SSL)
•    Password: What was created when mail box created
•    Access Point: Choose own setting e.g. WIFI, 3G (whatever you use to access the web)

Frequently asked questions

Q. Why am I getting an error when I try to log in?
A. The usual causes are incorrect password or using the wrong mailbox name. If you use an alias rather than the mailbox name the login will fail. To check this, just login to webeden.co.uk, go to the domain names page and click the ‘Email & Settings’ link beside your domain. The name of your mailbox or mailboxes will be listed. These are the ones you must use to login.
Q. Why am I not receiving my emails?
A1. The most common problem is creating an alias that conflicts with one of your mailboxes. For example if you have mailboxes named Admin, Support and Sales and the Sales mail box also has an alias called Admin then an email sent to admin@yourdomainname.co.uk may fail. The system won’t know which mailbox to deliver it to, Admin or Sales (which has the alias Admin) so it is likely to fail. Please just check the aliases in all your mailboxes and remove all that conflict.
A2. Sometimes when testing emails you may try sending an email to yourself i.e. the from and to addresses are the same. This is never guaranteed to work as some email systems view emails being sent back to themselves as redundant and delete or block their return. If you wish to test your email address use another external account to test with e.g. Gmail, Hotmail or Yahoo.
Q. Why can’t I send any emails?
A. The most common problem is not setting up the SMTP server correctly. Normally the main settings will be set up with correct username, password and server but the user forgets to set them up correctly on the Outgoing element of the account. The simplest way to correct this is to enable SMTP authentication, if provided, by selecting the “Use the same settings as my incoming mail server” option.
Q. How much space do I get to store my emails?
A. With our webmail you get 1GB
Q. If I transfer my domain name to you, will my email be transferred as well?
A. If you are transferring your domain name to us, all your mail will be stored on your current provider’s servers, so once the transfer completes your mail will be lost. We suggest using an email client (like Outlook, Mail, Thunderbird) to back up your mailbox locally onto your computer before you begin transferring your domain name.
Q. How do I set up IMAP?
A. Set up IMAP the same as you would set up POP. The only difference will be that the incoming mail servers will use IMAP instead of POP. So on the Main panel the incoming server would be for example: imap.yourdomainname.co.uk. You would also need to ensure this is configured on the General tab through More Settings.
Q. Can I view my emails on my mobile phone?
A. If your mobile phone supports POP3 or IMAP then you should be able to set up your email just as simply as we have explained above. Please read your mobile phone User Guide for more detail should you need help settings up your mobile device.

What does all the jargon mean?
POP Or POP3 is the most common way to receive mail. Will be used with SMTP to send mail.
IMAP An suitable alternate to POP for receiving mail. Still uses SMTP for outgoing.
SMTP This is the outgoing server responsible for sending mail. SMTP will be used regardless of incoming choice (POP or IMAP). The simplest process is to use the same settings as the Incoming server by using the ‘Requires Authentication’ option.
Username This is the full mailbox address e.g. john987@mysite.com (not just ‘john987′).
.tld This is short for top level domain and simply refers to the extension after your actual domain e.g. .com, .net, .uk, .eu, .us
Mailbox: This is an account you create using your domain name and has a prefix like admin or sales or mail e.g admin@yourdomainname.co.uk. The mailbox name (the full address) must be used as the username to login to it.
Alias: Alternative names you can give to a specific mailbox to provide more flexibility with your service. For example under the sales@yourdomainname.co.uk mailbox you could have the names of your sales team e.g. john@, susi@, josh@ all of which would redirect to Sales. Be warned though that ‘all’ addresses must be unique and aliases cannot be used to access your mail only the mailbox name can.

Good luck, and let us know if you have any problems.

Every domain name in your WebEden control panel comes with free email services. Here we’re going to look at how to use those email services usiing webmail.

In order to take advantage of our free webmail, you’ll need to either register a domain name with Webeden (or use the free one you get with your package), or transfer one in.

It’s all pretty easy with webmail, you just have to remember to use your mailbox name and not an alias to log in. There are a few other rules but we’ll cover those below. So if you need some help, have a problem to solve or you’re just curious please read on…

Getting your Emails Online

Accessing your mail online is not unlike accessing mail from Gmail, Hotmail or Yahoo. All you need is access to the Internet, your login details and hey presto, you have mail! So even if you are miles from home or your own computer, you can access your mail. With our mail, you get 5 mailboxes, unlimited aliases and 1GB of disc space to store you mail.

Accessing your email

You can access your mail from the Domain Name page on Webeden.co.uk where you can confirm your mailbox name. Just make sure your are logged in order to do this. Or you can go direct to your webmail login page by using the following format: webmail.yourdomain.tld (where TLD means Top Level Domain e.g. .com, .co.uk, .net, .org). You can even save your webmail login page to your Favorites.

Once you open your webmail page:

1. Add your mail box name in the field (not one of your aliases)

2. The settings for “Interface” and “Open in new window” can be left alone

3. Tick the “Remember me” if you wish the system to remember your login details

4. Click “Login”

Once logged in you will see the usual tools and features including folder and email management, address book, mailbox settings and email rules.

Frequently asked questions

Q. Why am I getting an error when l try to log in?

A. The usual causes are incorrect password or using the wrong mailbox name. If you use an alias rather than the mailbox name the login will fail. To check this, just login to moonfruit.com, go to the Mange Domains section and click the ‘Email & Settings’ link beside your domain. The name of your mailbox or mailboxes will be listed. These are the ones you must use to login.

Q. Why am I not receiving my emails?

A. The most common problem is creating an alias that conflicts with one of your mailboxes. For example if you have mailboxes named Sales, Support and Billing and the Billing mail box also has an alias called Sales. If an email is sent to sales@ then the system won’t know which mailbox to deliver it to, so it will fail. Please just check your aliases in all your mailboxes and remove any that conflict.

A. Sometimes when testing emails you may use a redirect externally, one that bounces your email back to your new email address. This is never guaranteed to work as some email systems view emails being sent back to themselves as redundant and delete or block their return. If you wish to test your email address use another external account or service to forward to.

Q. How much space do I get to store my emails?

A. With our webmail you get 1GB

Q. If I transfer my domain name to you, will my email be transferred as well?

A. If you are transferring your domain name to us, all your mail will be stored on you current provider’s servers, so once the transfer completes your mail will be lost. We suggest using an email client (like Outlook, Mail, Thunderbird) to back up your mailbox locally onto your computer before you begin transferring your domain name.

What does all this jargon mean?

Alias: Alternative names you can give to a specific mailbox to provide more flexibility with your service. For example under the sales@myname mailbox you could have the names of your sales team e.g. john@, susi@, josh@ all of which would redirect to Sales. Be warned though that ‘all’ addresses must be unique.

Email Client: Another name for an application that allows you to access, manage and download your emails to your computer. These include MS Outlook, Mac Mail, Mozilla Thunderbird, Eudora and Opera Mail. To use these clients you need to set up your incoming and outgoing services e.g. POP, IMAP, SMTP.

Mail Forwarding: This means that you won’t have a mailbox for receiving or sending mail and any mail sent to your new email address will not be stored on the server but redirected or forwarded to the email address you want to access it from e.g. me@mydomainname.com > me@gmail.com

Mailbox: This is an account you create using your domain name which allows you to view, save and send emails from. You can access your mailbox using webmail or by using an email client like Outlook, Mac Mail, Thunderbird etc. The mailbox name must be used as the username to login to it.

Webmail: This means accessing your email online, that is without an email application on your computer. The most common examples are Hotmail, Gmail and Yahoo, although our webmail also lets you access your mail over the internet

There’s an interesting story being covered by lots of sites including the BBC about new rules that force ISPs keep customer email data for a year.

From March this year, all ISPs will have to store information about EVERY email that you send or receive!

Lots of people are up in arms about this including human rights group Liberty. ISPs themselves aren’t too happy about, according to the Internet Service Providers association. Its going to cost too, estimates ranging between £25m and £70m

The Home Office – of course –are saying that this is a vital part of combating crime and terror.

The law comes in on March the 15th as part of a European commission directive. Some reports indicate that the government have even more plans for retaining data: Its called the Interception Modernisation Programme. This will be some sort of enormous database which will include details on every text, email, and phone call made or received, and every website visited.

What we really want to know is where are they going to store all that information? More than three billion emails are sent every day in the UK, so someone is going to have to start buying servers pretty soon!

What do you think – are you bothered about the government having the potential to snoop on your personal text and email relations? Leave us a comment below.

Back in September we had the exciting launch of our domain name registration service. As you probably know, all websites built using the webeden.co.uk system are automatically given a sub-domain of webeden.co.uk. Something like yourname.webeden.co.uk.

Before September, if you wanted to personalise your webeden.co.uk website with your own domain name, we sent you off to buy one from a domain name registrar. You then had to register your domain, and either point it or forward it to you webeden.co.uk website.

In September our domain name registration service launched, which meant that you could now register a domain name with Webeden.co.uk and automatically set it up with your webeden.co.uk website. In actual fact we gave your a free domain name with our Standard website builder packages, and upwards.

Since then, thousands of you have taken advantage of our domain name service. Which is great of course! But we’re wondering how many of you are getting the full benefit of what you get with your domain name? One of the great things about webeden.co.uk domain names is that they come with free email services for up to 5 people!

This means you can use the domain name you registered with Webeden.co.uk to send and receive email for free. So you can be you@yourdomain.co.uk rather than you@hotmail.com or you@yahoo.co.uk.

And what’s better, is that we enable you to do this for up to 5 people. So you can give away personalised email addresses to the other people involved with your website, or anyone else you choose. That might be colleagues or employees, friends, or family.

The best thing about using your free email service on your own domain is that it is entirely personalised and unique to you. You’re no longer one of the homogenous millions who are using the well known free email services, but you stand out from the crowd with your email address. By the way, its entirely free to use too!

And of course if you’re running a business, it makes it really easy for any customers or suppliers to remember your email address – its just you@yourdomain.co.uk, which of course is exactly the same domain name that you’re using for your website address.

If you’ve already registered your domain name elsewhere and want to take advantage of our free email service, you just need to transfer-in the domain to webeden.co.uk. Just go to our domain names page, type in your domain name and press ‘transfer’. You will also need to log into the control panel of the domain registrar where your domain is currently registered and change the IPSTAG to GANDI.

If you haven’t yet got a domain, then register a domain name now. Just click on the ‘domains’ tab and type in the domain name that you’d like to buy. You’ll then be able to use it as the web address of your webeden.co.uk website, and of course use it for the free email services.

The free email service can be set up and used via Webmail (where you access the email service through your webeden.co.uk control panel, similar to hotmail). This means you can send or receive your personal email from literally any computer connected to the Internet. In order to set up and access your webmail just go to webeden.co.uk, click on the domain name page, click ‘manage domains’ and you will see a list of your domains, along with a link to ‘set up and access your email’.

Or you can use a desktop client such as Outlook or Outlook express to send and receive email from your desktop. This is referred to as POP email. Here are all the details you need when setting up a new email account using your webeden domain name:

POP/IMAP Account
Server name : mail.gandi.net
Port : leave the default setting (110 for POP, 143 for IMAP, 995 for POP SSL, or 993 for IMAP SSL).
TLS or SSL : Yes
Username : your full e-mail address (including @yourdomain.tld)
Password : provide the password you had defined when creating your e-mail account

SMTP Account
Name server : mail.gandi.net
Port : 25, 465 (with SSL) or 587 (try one or the other)
TLS or SSL : yes
SMTP Authentication : yes, using the same settings as for the POP / IMAP account

For advanced users: each mailbox can have an unlimited number of names that go to the same mailbox, often called ‘aliases’. You can also set up email forwarding to another email address such as a hotmail or gmail account.

If all this makes sense to you, then start taking advantage of the free email service with your domain name. If you’d like any further help or advice, or just want to let us know how you’re using your free domain and free email services, then leave us a comment below.