October 15, 2009
Service Disruption 15:30 BST
DETAIL: We are currently experiencing some unexpected problems with our service delivery.
RESPONSE: We are investigating this and expect to have this resolved promptly.
DURATION: We will provide an update on the cause and resolution once completed.
UPDATE: 16:20 BST (GMT +1) 15 Oct 2009
We performed a routine maintenance operation to expand the disk space, which ordinarily requires zero downtime. Unfortunately the the operation hung which caused a cascading problem. This meant we had to restart the entire service.
Because the restrart was unscheduled we took greate care to minimise risk, which added extra time to the whole process.
Ken
Well that’s embarrassing…
…just told a potential client to checkout our website…!!
Comment by David Stanton — October 15, 2009 @ 4:13 pm
So sorry about the David. We are back online. See above for an explanation.
Ken
Comment by admin — October 15, 2009 @ 4:32 pm
Is it still out?? I cant log onto my site (keeps timing out) and am unable to even log in webeden account to see if there’s an accounts error. Just been to a trade fair and given out biz cards so really need to resolve problem! Can you advise??????
Comment by Dan Sadler — October 17, 2009 @ 3:40 pm
Hi Dan,
I have just clicked on your URL and found you site is live.
I suggest you may have to update your Flash Player on your machine.
Go to http://get.adobe.com/flashplayer/ and install the newest version of flash and then restart you machine.
This should hopefully resolve the issue. If it does not then please email me at ken@webeden.net and i will pass your query onto tech support.
Ken
Comment by admin — October 20, 2009 @ 5:16 pm