Comments on: What are your customer saying about you? Part 2

By: christine

christine — Tue, 15 Sep 2009 17:48:16 +0000

Just set up will let you know how it goes

By: admin

admin — Thu, 23 Jul 2009 10:47:55 +0000

That’s true. I’ve definitely ‘swooped’ myself, and a few times its been positive. Nothing negative. But I guess ‘no response’ is negative.

Ken

By: Alison Cross

Alison Cross — Wed, 22 Jul 2009 16:31:41 +0000

Ken – in the book, some chap was musing about an airline and almost immediately the airline was in contact with him and he was a bit freaked at their prompt response.

One opinion in a book does not constitute a Rule cast in stone.

Maybe the reaction depends on the context in which the business is mentioned?

By: admin

admin — Wed, 22 Jul 2009 14:55:20 +0000

I had better stop doing that then!

Ken

By: Alison Cross

Alison Cross — Wed, 22 Jul 2009 14:37:53 +0000

Can I just add something about the Twitter thing. When you see your company name being tweeted, it’s probably better to start to follow the person that tweeted you for a bit and THEN approach them about their comment/complaint/praise etc.

It spooks people out to twitter a company’s details and then have them swoop down like an Orwellian Big Brother immediately.

Got that from a book I was reading last night ;-)