Email Spell Checker, Crashing
  • Frankie J March 2010
    Hi Ray / Everyone

    I have expierenced a small problem when running the spell check within an email.

    After running the the spell check within an email I press the return button only to find that my email box goes grey and I seem to lose everything (Crashes).
    The first time this happened I had wrote a large email and had to re-compile it, luckily tonight I remembered the error I had last time and copied the mail before clicking the spell check.

    I just wanted to bring your attention to it as I dont know if anyone else has had the same issue. And would like to know if there is a fix for it?

    Regards

    Frankie
  • kenbuilder March 2010
    Oh blimey, now that is frustrating <!-- s:( --><img src="{SMILIES_PATH}/icon_e_sad.gif" alt=":(" title="Sad" /><!-- s:( -->

    So you're using our webmail or are you using an email client like Outlook?

    We've not picked up on any general error with the webmail. If it happens again, please can you take a screengrab and send it to ken@webeden.net?

    Thanks,
    Ken
  • sophia March 2010
    Hi Frankie,

    I just wanted to add, I know that the provided webmail's spell checker isn't the greatest, so if you would like to use something like Outlook for a better emailing experience the link to help set that up is: http://www.webeden.co.uk/blog/latest-news/how-to-set-up-your-email

    Please do note that using outlook only enables you to use Outlook on one computer.

    I hope that helps.

    kind regards,

    Sophia
  • Frankie J March 2010
    Sophia

    I have sent Ken an email with a screen shot attached. Hope this helps.

    Just to also say that the email I use is the Webeden mail and not Outlook, as at present I dont have this installed on my PC.

    Frankie
  • kenbuilder March 2010
    I've now heard back from the support team.

    They have confirmed the bug. They have never seen or heard of this issue before so they are going to contact the software provider. They have let them know there is a bug in their webmail. <!-- s:? --><img src="{SMILIES_PATH}/icon_e_confused.gif" alt=":?" title="Confused" /><!-- s:? -->

    They’re offering a useful workaround. They suggest using Firefox: you can get a nice Spell Check add-on (Tools > Add ons > Get Add ons and then install the British English dictionary).

    This will do the same thing in the New Message window and not crash the message. They are offering this as a very useful work around as the mail issue may take some time to fix.

    Hope that helps <!-- s:D --><img src="{SMILIES_PATH}/icon_e_biggrin.gif" alt=":D" title="Very Happy" /><!-- s:D -->

    Happy website building!

    Ken
  • Frankie J March 2010
    Thanks Ken.
    To be honest the Firefox spell checker works a treat. You need to download the Spell Checker instead of the English Dictionary and when creating an email you will see a small green tick in the bottom right of your screen.
  • sophia March 2010
    Thanks for the tip Frankie, we'll be able to help others better going forward.

    If you find any other interesting aspects let us and everyone else know.

    thanks again.

    kind regards,

    sophia
  • kenbuilder March 2010
    Hi Frankie,

    Can you tell us which spell checker that is? I just searched the firefox addons website and it showed lots of them. <!-- s:roll: --><img src="{SMILIES_PATH}/icon_rolleyes.gif" alt=":roll:" title="Rolling Eyes" /><!-- s:roll: -->

    Which one are you using?

    Ken
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